At Space Pet Sdn Bhd (operating SpacePetClub.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
By using SpacePetClub.com, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Shipping & billing address
- Payment details (processed securely via third-party gateways)
- Account login credentials
Non-Personal Information
- Browser type & IP address
- Cookies & tracking data (for analytics and site improvement)
- Purchase history & preferences
2. How We Use Your Information
We use your data for the following purposes:
- Order Processing: To fulfill purchases, process payments, and arrange deliveries.
- Customer Support: To respond to inquiries, refunds, or complaints.
- Marketing: To send promotional emails (only with your consent; opt-out available).
- Website Improvement: To analyze user behavior and enhance our services.
- Legal Compliance: To comply with Malaysian laws and prevent fraud.
3. How We Share Your Information
We do not sell your personal data. However, we may share it with:
- Payment Processors (e.g., Stripe, PayPal) to complete transactions.
- Shipping Providers (e.g., Pos Laju, DHL) for order delivery.
- Legal Authorities if required by law (e.g., fraud investigations).
- Third-Party Service Providers (e.g., Google Analytics, email marketing tools) under strict confidentiality agreements.
4. Data Security
We implement security measures to protect your information, including:
- SSL encryption for secure transactions.
- Secure payment gateways (we do not store credit card details).
- Limited employee access to sensitive data.
However, no online method is 100% secure—please use strong passwords and notify us of any suspicious activity.
5. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences (e.g., login sessions, cart items).
- Analyze website traffic via tools like Google Analytics.
- Deliver targeted ads (you can disable cookies in browser settings).
6. Your Rights (Under Malaysian PDPA)
You have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing emails (via unsubscribe link).
- Withdraw consent for data processing (contact us).
To exercise these rights, email us at [Your Contact Email].
7. Third-Party Links
Our website may link to external sites (e.g., social media, blogs). We are not responsible for their privacy practices—review their policies separately.
8. Children’s Privacy
We do not knowingly collect data from children under 13. If you believe a child has provided information, contact us for removal.
9. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date.
10. Contact Us
For privacy-related questions, contact:
Space Pet Sdn Bhd
📧 Email: info@spacepetclub.com
📞 Phone: [Your Contact Number]
Thank you for trusting SpacePetClub.com!
